Resolve misunderstandings and deepen mutual understanding.

Release Date:

2010-07-02

Author:

Source:

Abstract

6 month 24 In a repair shop in the Rang District of Daqing, an incident occurred: a Hongqi taxi had its fuel tank filled with a full bucket of pilot fuel. SJ Dual-fuel Lubricating oil Within less than a day of driving, the vehicle began exhibiting issues such as engine noise and backfiring. The owner went to the oil-change shop that had performed the service and requested resolution; however, due to heated exchanges, the two sides were unable to reach an agreement.

The driver contacted a reporter from Daqing TV to recount the incident, and the story was broadcast that evening on Daqing TV’s Baihu Channel. The report primarily detailed the sequence of events and pledged to follow up with further coverage once the relevant authorities released the results of their fuel‑quality tests.

6 month 25 On that day, after learning of the news, Yinhang Petrochemical attached great importance to the matter. The company’s technical director and plant manager, Zhang Guojun, went to the Daqing Bureau of Technical Supervision to investigate the situation and encountered Mr. Song, the driver of the vehicle. At that moment, Mr. Song was submitting the vehicle for inspection. Lubricating oil He was waiting for the test results of various parameters, his face flushed with anger and his lips sealed. Upon testing, all nine measured parameters of the pilot‑lubricant sample submitted for analysis were found to be compliant.

The product test results confirmed that this issue was entirely unrelated to Yinhang’s products. Nevertheless, Factory Director Zhang warmly invited Mr. Song to visit Yinhang Petrochemical for a closer look and a deeper understanding of the company. Accompanied personally by Director Zhang, Mr. Song toured Yinhang’s production workshops, blending facilities, laboratory, and other key areas, while listening to Director Zhang’s analysis of the various potential causes of the vehicle’s malfunction. The company’s standardized manufacturing processes and cutting-edge testing technologies restored Mr. Song’s confidence in Yinhang’s products, and Director Zhang’s thorough, meticulous analysis helped him clarify his thinking, leading him to immediately decide to re‑investigate the root cause of the vehicle’s problem.

That evening, the Baihu Channel of Daqing TV broadcast the scene described above. The footage captured Mr. Song’s genuine, heartfelt smile, clearly expressing his satisfaction with the pilotage service, and he repeatedly affirmed his confidence in the quality of the pilotage products, stating that he would continue to use them in the future.

Although it began as a sudden misunderstanding, Yinghang Petrochemical’s swift response, proactive cooperation, and meticulous, patient efforts won the goodwill of those involved. The driver went from angrily demanding an explanation from the relevant authorities to leaving fully convinced of the product’s quality and thoroughly satisfied. All of this underscores that only by rigorously ensuring product excellence can one deliver superior after-sales service. Enthusiastic assistance to others stems from unwavering confidence in one’s own products.

Keywords:

Previous post:

The 2010 Mid-Year Sales Conference of Yinhang Petrochemical was held.

Next article:

The 2010 Badminton Tournament of Yinhang Petrochemical and Zhisheng Stationery Concluded Successfully

Recommended

Grand Event Concludes | Ling Hang 2026 Guangzhou AAG Successfully Wraps Up: Grateful for the Encounter, Embarking Together on a New Journey of Collaboration

During the three-day 2026 Guangzhou AAG Auto Parts Exhibition, Ling Hang Lubricant made a grand appearance with cutting-edge technological products and a professional service team, successfully completing all exhibition and networking activities at this major industry event.

2026-08-21

Igniting Guangzhou, a Grand Opening | A Glimpse of the Highlights on the First Day of the Ling Hang AAG2026 Exhibition

On the first day of the event, crowds surged. At the Ling Hang booth, industry peers, partners, and tech enthusiasts from across the country flocked in. Enthusiastic hosts moved throughout the exhibition hall, with inquiries, exchanges, demonstrations, and negotiations all unfolding in an orderly yet lively manner.

2026-08-19

The Ling Hang Lubricant 2026 Eastern Mongolia Agricultural Machinery Expo has concluded successfully!

From August 2 to 4, the 15th Inner Mongolia (Eastern Mongolia) Agricultural Machinery Expo 2026 concluded successfully at the Chifeng International Convention and Exhibition Center. Ling Hang Lubricant showcased its full range of agricultural machinery–specific lubrication solutions at Booth T59 in Hall C, delivering a strong performance with robust product capabilities and expert technical services.

2026-08-02